Effective on: 2025-04-28
Introduction and Scope
Murata Machinery, Ltd. (“Muratec,” “we,” “us,” “our”) takes the protection of personal data very seriously. This Privacy Notice (the “Notice”) is directed at data subjects whose personal data we may receive from our customers or business partners when you use our services. This Notice does not apply to personal data we collect by other means, such as personal data that we receive directly through Muratec’s own publicly accessible websites. In addition, our customers use our hosted technology platform to store and process data of their own customers at their own discretion. In this circumstance, we act only as a storage and service provider, without any interest or knowledge about what is being stored, and in general shall only access such data at our customer’s request in connection with customer support or account administration matters, as is reasonably necessary in order to provide the services that our customer has directed us to provide, or as may be required by law.
VeraSafe Privacy Program
Murata Machinery, Ltd. is a member of the VeraSafe Privacy Program. This means that with respect to personal data (“PII”) processed in the scope of this Notice, VeraSafe has assessed Murata Machinery, Ltd.’s data governance and data security for compliance with the VeraSafe Privacy Program Certification Criteria. The certification criteria require that participants maintain a high standard for data privacy and implement specific best practices pertaining to notice, onward transfer, choice, access, data security, data quality, recourse, and enforcement.
Dispute Resolution
Where a privacy complaint or dispute cannot be resolved through Muratec’s internal processes, Murata Machinery, Ltd. has agreed to participate in the VeraSafe Data Privacy Framework Procedure. Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information here: https://www.verasafe.com/public-resources/dispute-resolution/submit-dispute/
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Murata Machinery, Ltd. commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) with regard to unresolved complaints concerning our handling of human resources data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF in the context of the employment relationship.
Categories of PII
Controllership
In the context of this Notice, Muratec acts as a data controller for the PII we process.
In the context of this Notice, Muratec acts as a data controller for the PII we process.
- Name
- Address
- Social Security Number
- Employee Number
- Sex
- Nationality
- Native Language
- Bank Account Number
- Email Address
- Physical Address
- Education
- Certifications
- Work Experience
- Driver’s License
- Marital Status
- Children’s Names
- Salary Information
Purpose of Processing
We process PII for the purposes of:
(1) Contact with customers
- Responding to inquiries about products and services
- Visiting customers, sending catalogs, contacting customers by telephone or e-mail, or providing product and service information
- Shipping products or repair parts, or conducting installation work, etc.
- Conducting after-sales service and maintenance
- Collecting and managing receivables
(2) Contact with partner companies
- Procuring raw materials, services, or consumables, or giving business instructions to outsourced, etc.
- Managing liabilities including the payment thereof
(3) Contact with job applicants
- Sending information and materials relating to corporate briefings, etc.
- Examining and deciding on acceptance or rejection of applicants
- Sending necessary documents to prospective employees
- Identifying verification
- Preparing statistical documentation
(4) Contact with other stakeholders, including the following persons
- Outside experts such as lawyers, tax accountants, or research institutes
- Administrative organs
- Local communities
(5) Other purposes
- Analyzing the status of access to the Company’s website, or improving the said website
- Responding to complaints or inquiries, etc. to the Company about matters that do not fall under (1) through.
When the purposes of processing are satisfied, we will delete such PII within six (6) months.
Data Subject Rights
Murata Machinery, Ltd. acknowledges the right of EU and UK individuals to access their personal data pursuant to the Data Privacy Framework and will grant individuals reasonable access to personal information it received pursuant to the Data Privacy Framework Principles. In addition, Muratec will take reasonable steps to permit individuals to correct, amend, or delete such information that is demonstrated to be inaccurate or processed in violation of the Principles. An individual may request to access their information, or otherwise correct, amend, or delete their information in line with the EU-U.S. (and its UK Extension) Data Privacy Framework Principles by contacting us at Murata Machinery, Ltd.’s Data Protection Officer via email at privacy@muratec-usa.comor via a dedicated online form: https://www.muratec-usa.com/privacy-policy/privacy-contact/
Sharing PII with Third Parties
We share PII with our service providers, who process PII on behalf of Muratec. Such third parties include those:
- Providing IT systems and infrastructure
- Managing our IT systems and infrastructure
- Providing customer support.
Our service providers may be located outside of the United States; however, we will either obtain your explicit consent to transfer your PII to such third parties, or we will require those third parties to maintain at least the same level of confidentiality that we maintain for such PII ourselves. Muratec remains liable for the protection of your PII that we transfer to our service providers, except to the extent that we are not responsible for the event giving rise to any unauthorized or improper processing.
Other Disclosure of Your PII
We may disclose your PII (i) to the extent required by law or if we have a good-faith belief that such disclosure is necessary in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, or private parties, including but not limited to: in response to subpoenas, search warrants, or court orders, or (ii) if we sell or transfer all or a portion of our company’s business interests, assets, or both, or in connection with a corporate merger, consolidation, restructuring, or other company change, or (iii) to our subsidiaries or affiliates only if necessary for business and operational purposes as described in the section above.
We reserve the right to use, transfer, sell, and share aggregated, anonymous data, which does not include any PII, about our users as a group for any legal business purpose, such as analyzing usage trends and seeking compatible advertisers, sponsors, clients, and customers.
If we must disclose your PII in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, we may not be able to ensure that such recipients of your PII will maintain the privacy or security of your PII.
Access & Review
If you are a data subject about whom we store PII, you may have a right to request access to, and the opportunity to update, correct, or delete, such PII. To submit such requests or raise any other questions, please contact our Data Protection Officer via email at privacy@syd.muratec.co.jp or via a dedicated online form: https://www.muratec-usa.com/privacy-policy/privacy-contact/.
Choice
You may opt out of having your PII shared with third parties by us, and you may revoke your consent that you have previously provided for us to share your PII with third parties, except as required by law. You may also have the right to opt out if your PII is used for any purpose that is materially different from the purpose(s) for which it was originally collected or which you originally authorized. To do this, you may send your request to us using the information in the “Contact Us” section below.
Changes to this Privacy Notice
If we make any material change to this Notice, we will post the revised Notice to this web page and update the “Effective” date above to reflect the date on which the new Notice became effective.
Contact Us
If you have any questions about this Notice or our processing of your PII, contacting us at Murata Machinery, Ltd.’s Data Protection Officer via email at privacy@syd.muratec.co.jp or via a dedicated online form: https://www.muratec-usa.com/privacy-policy/privacy-contact/, or by postal mail at: 136, Takeda-Mukaishiro-cho, Fushimi-ku, Kyoto 612-8418 Japan.
Please allow up to four (4) weeks for us to reply.
Binding Arbitration
If your dispute or complaint cannot be resolved by us, nor through the dispute resolution program established by VeraSafe, you may have the right to require that we enter into binding arbitration with you pursuant to the Data Privacy Framework’s Recourse, Enforcement and Liability Principle and Annex I of the Data Privacy Framework.
Regulatory Oversight
Muratec is subject to the investigatory and enforcement powers of the United States Federal Trade Commission/Department of Transportation.